Frequently Asked Questions
Find answers to common questions about Fense
Getting Started
What is Fense?
Fense is a powerful security service that offers an effective way to prevent proxies, VPNs, Tor, and all other bad traffic from accessing your website.
Why should I always use Fense?
Fense protects your site from harmful and useless visits, protects your ads from invalid clicks, and helps increase your revenue by ensuring only real users see your content.
Can Fense protect my ads?
Yes! Advertising companies monitor traffic quality to your ad units. A high percentage of proxy/VPN/Tor visits can cause them to classify your site as low-quality and potentially shut down your account. Fense ensures only legitimate visitors see your ads.
What determines a "good" vs "bad" visit?
A good visit comes from a real user with a legitimate IP address who isn't using programs to hide their identity. A bad visit comes from someone using apps or programs to mask their original IP.
Manage Account
How can I create an account?
- Go to the sign up page and fill out the fields, then click register
- Go to your email and activate your account
- Or sign up using Google or GitHub
Where can I find my usage statistics?
After logging in, click on "Statistics" in the left panel. You will find your complete usage logs and detailed reports there.
Payment
How can I renew my plan?
After logging in, click on the "Billing" tab in the left panel, then click "Renew" to extend your current plan.
How can I upgrade my plan?
After logging in, click on the "Billing" tab in the left panel, then click "Upgrade" and choose the new plan you need.
Pricing
Can I use Fense for free?
Yes, you can! We offer a free plan that never expires. Perfect for getting started with basic protection.
Where can I find all plan prices?
You can find all plan prices on our Pricing page.
How do I get my subscription receipt?
After payment, you will receive an email with your receipt information. You can also always find it in your account's Billing tab.
Can I cancel my subscription?
Yes, you can cancel your subscription at any time. Your access will continue until the end of your current billing period.